Author: tinyadmin

Customer Happiness Manager

Part Time Office Position Vacant

Monday, Tuesday and Wednesday 9.30am – 2.30pm 

10 years ago Tiny Toes Ballet opened it’s doors and has championed how 2-7 year old ballet has been taught in Sydney. We run magical ballet classes 6 days a week in The Hills, North Shore and Inner West Suburbs of Sydney, with a a central office located at Baulkham Hills.

At Tiny Toes Ballet, there is no pressure, no big concert, no inappropriate music or moves, no uniform, no hairstyles or makeup to worry about. We want to cherish this moment in time of each of our dancers lives.
Our dance school has the most inspiring, professional and friendly dance teachers and staff!

The teachers are genius at holding the attention of young kids. The programming is so clever, lots of imagery, props, little rhymes and games that teach the fundamentals of ballet & dance, all done in such a way that the kids don’t even know that they are learning! The teachers have high expectations while accommodating a range of children.

Are you great with people?

We are seeking:

A Customer Happiness Manager to work in our office on a part-time basis.
Each morning your role will be to ensure that every customer that calls or emails us is booked into a trial lesson.
During the afternoon your role will be to call customers who have trialled with us that day, welcome them to our beautiful ballet school and take payment from them over the phone.

You’re the right person if:

• You are great at sales
• You have excellent computer skills
• You love working with people
• You love helping people and treating them like gold
• People describe you as having a positive attitude
• You are friendly, caring and solutions driven
• You have an eye for detail, are organised and self-motivated
• You have excellent time management skills and are motivated to get results

You have:

• 2-3 years’ minimum experience in a Telesales and/or face to face customer service sales role
• Excellent verbal and written communication skills
• Highly Skilled with a variety of computer programmes

We use:

• Microsoft Suite
• Jackrabbit Dance CRM
• Mailchimp
• WordPress
• Canva
• GoogleMyBusiness
• Facebook
• Instagram

Our wish list:
On our wish list is someone who is flexible to work additional hours as required

If this sounds like you and you live in The Hills area, please email by Sunday the 4th October to our Principal Rebecca Kidner at rebecca@tinytoesballet.com.au the following:

• A letter introducing yourself
• Your resume

We would love to meet you!

Note: current parents who refer someone that successfully completes their Probation will receive one term’s FREE tuition.

obligation free trial

If you have a two to seven-year-old who loves to twirl and leap, our dance school’s ballet & dance classes might be the right fit for your child. Why not come along and trial our kids ballet & dance classes.

Call us on (02) 9620 9620 for an obligation-free trial class.

We have ballet & dance classes located at Baulkham Hills, Beaumont Hills, Castle Hill, Chatswood, Cherrybrook, Concord, Crows Nest, Five Dock, Kellyville, Rouse Hill, The Ponds, Wentworth Point and Winston Hills.

can’t find what you’re looking for?

Click on Our Timetable or Our Prices for more information on our kids ballet & dance classes.

When I first started applying for awards I felt like I was asking for approval or ‘had tickets on myself.’ I didn’t feel completely comfortable with the idea.
Then I started thinking about our Tiny Toes Terrific Team of Teachers and our Customer Happiness Managers and what we do 6 days a week for 9 years now and thought – “Gee, they are absolute rock stars, literally angels from heaven working as an incredibly inspirational team. They have helped make Tiny Toes Ballet be THE place to send children to learn in a professional yet relaxed environment. Where children learn through joy.
We have always delivered enchanting ballet classes with adorable tutus and warm nurturing teachers. We have happy ballerinas and raving parents. We sparkle on social media and in our advertising.
Our concerts are shouted from the rooftops as being unique, fabulous, wonderful, memory making, endearing – with divine affordable tutus. (Huge thanks to Michelle at Perform Dance Costumes.)
All this needs to be rewarded and recognised!

It was pointed out to me by speaker Stacey Morgan (Principal and owner of Port Macquarie Dancers) when I attended a Dance Teacher Network seminar that as owners of small businesses we often performance review our staff but not ourselves and our businesses.

I didn’t know this before I started applying for awards that the questions are really in-depth. The average application can take up to 36 hours to complete. Most of the questions require deep introspection and business analysis.

Day to day as I work in each area, I can ask myself each question.
“How do I display leadership in Tiny Toes Ballet?”
“How does Tiny Toes Ballet contribute to the community?”
“What is our 5-year plan for Tiny Toes Ballet?”

All these questions and more help us to set goals, upskill, learn and implement ideas to make Tiny Toes Ballet be THE place for 2-7-year-old kids learn to ballet and dance!

And sooooo….

This week I entered Tiny Toes Ballet into The Hills Small Business Expo Awards which are to be announced at The Hills Business Small Business Expo on Thursday, November 7^th. Proudly presented by Caroline Bagga from Hills District Business Mums.

I am thrilled to announce that we have entered the following categories:
Fastest Growth Award: This award recognises a business that has grown at an exceptional rate (must have been in business for more than 2 years).

Community Contribution Award: This award recognises a person, charity or not-for-profit organisation that is making a significant impact in their community.

Mumpreneur Of The Year Award: This award recognises a woman with exceptional entrepreneurial spirit, who is juggling both roles; Mum and Entrepreneur.

Small Business Of The Year: This award recognises a small business that has achieved outstanding results in all aspects of business, including marketing, profitability, impact and customer service

Whether we win or not, the process has inspired and motivated me. It has reminded me that my team and the 1000+ ballerinas and danseurs and parents that we meet each week have chosen well. Tiny Toes Ballet, in my opinion, is an award-winning ballet school.

Here are some of the awards we have won over the past few years:

Here at Tiny Toes Ballet we are doing something bigger than ourselves inspiring the future generation of dancers!

Please join me in crossing your fingers, toes, legs and in ballet we say “entrechats” and chookas. I will be sure to let you know how we go!

Warmly,

Rebecca Kidner
Proud Owner and Principal
Tiny Toes Ballet
ARAD TC Distinction

Did you know our Principal is a member of Sydney Hills Business Chamber?
Our governing body is the Royal Academy of Dance
Did you know we are a Hills District Mums Kids Dance Class?
Did you know we are an Active and Creative Kids Service Provider?

Want somewhere to take your child to ballet? Try the Australian Ballet Company.